RETURNS & CANCELLATIONS

We guarantee your complete satisfaction. If you are unhappy for any reason with your purchase, you must return the item in its original condition within 30 days. Please contact us via email at info@carrerasjewelers.com or phone at 804-282-7018 for specific return instructions. Once the item has been returned, we will issue a full refund of the purchase price (less any expedited shipping costs). Worn or damaged items cannot be accepted for refund unless deemed to be defective.

HOW TO MAKE A RETURN

Items purchased in our store can only be returned or exchanged in our store. Items purchased online can be returned or exchanged in our store or by mail. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, mail your product to Carreras Jewelers, 121 Libbie Avenue, Richmond, VA 23226.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. Refunds will be credited to the same form of payment as your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded unless you receive a damaged, defective, or incorrect item.

EXCHANGES

An exchange for an online purchase can be made within 30 days from the date of delivery if you have received a damaged, defective, or incorrect item. We only replace items if they are defective or damaged. If you need to make an exchange, contact us at info@carrerasjewelers.com or 804-282-7018.